Privacy Policy

Last updated: July 18, 2026

XUBIRACA LLC (EIN 98-1951333), registered at 30 N Gould St Ste R, Sheridan, WY 82801-6317, US, operates Yuki Kyoto (yuki-kyoto.com). This Privacy Policy describes how we collect, use and disclose your personal information when you use our Services. Yuki Kyoto is powered by Shopify.

Information we collect

  • Contact details — name, billing/shipping address, phone number, email address
  • Financial information — payment card details (always encrypted), transactions, payment method
  • Account information — username, password, preferences and settings
  • Transaction information — items viewed, added to cart, purchased, returned or cancelled
  • Communications — what you share when contacting our customer service
  • Device & usage data — device, browser, IP address, interactions with our Services

How we use your information

  • Service & fulfilment — process orders, handle payments, manage your account, arrange shipping and returns
  • Marketing — promotional messages via email or online ads based on your activity (unsubscribe any time)
  • Security & fraud prevention — verify accounts and detect fraudulent activity
  • Legal compliance — support requests and compliance with applicable law

Who we share your information with
We may share data with Shopify, suppliers, and service providers (payments, analytics, shipping, storage). We may also share where legally required. Our Services are hosted by Shopify — see Shopify's Privacy Policy at privacy.shopify.com.

Your rights
Depending on where you live, you may have the right to access, delete, correct or export your data, and to object to or restrict its processing. To exercise these rights, contact us at info@yuki-kyoto.com.

Children
Our Services are not intended for anyone under the age of majority.

Security & international transfers
No security measure is fully impenetrable. Data may be processed outside your country using appropriate safeguards such as Standard Contractual Clauses.

Contact
Questions about this Privacy Policy? Contact us at info@yuki-kyoto.com.

Frequently asked questions

Where do you ship to?

We ship internationally. Our products are delivered directly from our suppliers to your address.
How long does delivery take?

Orders are processed within 1 to 2 business days. Once shipped, delivery takes 7 to 12 business days on average. Orders placed on Friday afternoon or over the weekend may take slightly longer to process.
How much does shipping cost?

Shipping is a flat rate of ¥680 on all orders, with no minimum order value.
Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use it to track your order on our Track Your Order page.
Can I return my order?

Yes, within 30 days of receipt. The item must be in its original condition with all parts and packaging. Return shipping costs are the customer's responsibility. To start a return, email us at info@yuki-kyoto.com.
How do I cancel my order?

You may cancel your order within 30 calendar days of receiving it. As orders are processed immediately, cancellation is not possible once the order is in transit. In that case, please follow the return procedure after receipt.
What payment methods do you accept?

We accept Credit card (AMEX, Mastercard, Maestro, Visa), Apple Pay, Google Pay and Shop Pay. All payments are protected with SSL encryption.
I have a question not listed here. How can I contact you?

Email us at info@yuki-kyoto.com and we will get back to you as soon as possible.