About Us

About Yuki Kyoto

Yuki Kyoto is an online store with a simple mission: bring carefully selected, high-quality bags to customers who appreciate both style and craftsmanship. What started as a small project around a few favourite products grew into a full collection trusted by customers worldwide.

We believe online shopping should be honest and free of surprises — clear prices, realistic delivery times, and a customer service team that actually replies.

Every bag in our collection is chosen for its quality, design and value.

What we stand for

Quality over quantity — a curated selection, not an endless catalogue. Every product earns its place.

Transparency — honest prices and clear delivery times, even when a delivery takes a little longer than expected.

Customer first — our support team is here to help, before and after your purchase.

Shipping & origin

To offer competitive prices, we work directly with our suppliers and ship internationally. Average delivery times and all details are available on our Shipping Policy page. We are always transparent about when you can expect your order.

Contact

Questions? We are happy to help. Email us at info@yuki-kyoto.com and we will get back to you as soon as possible.

Yuki Kyoto is a trading name of XUBIRACA LLC (EIN 98-1951333), registered at 30 N Gould St Ste R, Sheridan, WY 82801-6317, US.

Frequently asked questions

Where do you ship to?

We ship internationally. Our products are delivered directly from our suppliers to your address.
How long does delivery take?

Orders are processed within 1 to 2 business days. Once shipped, delivery takes 7 to 12 business days on average. Orders placed on Friday afternoon or over the weekend may take slightly longer to process.
How much does shipping cost?

Shipping is a flat rate of ¥680 on all orders, with no minimum order value.
Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use it to track your order on our Track Your Order page.
Can I return my order?

Yes, within 30 days of receipt. The item must be in its original condition with all parts and packaging. Return shipping costs are the customer's responsibility. To start a return, email us at info@yuki-kyoto.com.
How do I cancel my order?

You may cancel your order within 30 calendar days of receiving it. As orders are processed immediately, cancellation is not possible once the order is in transit. In that case, please follow the return procedure after receipt.
What payment methods do you accept?

We accept Credit card (AMEX, Mastercard, Maestro, Visa), Apple Pay, Google Pay and Shop Pay. All payments are protected with SSL encryption.
I have a question not listed here. How can I contact you?

Email us at info@yuki-kyoto.com and we will get back to you as soon as possible.